FAQs
Frequently Asked Questions
About Moon Bottles
Who are Moon Bottles?
Moon Bottles is a UK‑based brand specialising in high‑quality insulated stainless steel bottles and mugs, designed to keep drinks hot or cold for hours. We focus on durability, performance and clean, minimal design.
What makes Moon Bottles and mugs different from other reusable drinkware?
Our bottles and mugs are vacuum‑insulated stainless steel, built to handle everyday use, commuting and adventures. We focus on:
- Reliable temperature performance
- Leak‑proof, travel‑friendly lids
- Tough powder‑coated finishes
- Simple, timeless design without unnecessary gimmicks
Product & Performance
How long do Moon Bottles keep drinks hot or cold?
Our double‑walled vacuum insulation keeps drinks cold for up to 24 hours and hot for up to 12 hours, depending on the starting temperature and how often you open the lid.
How long do Moon Mugs keep drinks hot or cold?
Our double‑walled vacuum insulation keeps drinks cold for up to 24 hours and hot for up to 5 hours, depending on the starting temperature and how often you open the lid by pushing the button.
Are Moon Products really leak‑proof?
Yes. When the lid is screwed on properly, your bottle and mug are designed to be completely leak‑proof, so you can safely keep it in your bag. Always check the lid is firmly tightened before carrying it and the straw lid is pushed down. For the mug ensure the button is up. Get in touch if your bottle or mug is leaking.
What are Moon Products made from?
They are made from 18/8, food‑safe stainless steel with a BPA‑free plastic lid and silicone o-ring. The plastic free bottle is made from recycled stainless steel with a silicone o-ring and base.
Do Moon Products retain flavours or smells?
Stainless steel is non‑porous, so it shouldn’t hold onto flavours if cleaned properly. If you notice any lingering odour, a soak with warm water, mild washing‑up liquid and a little bicarbonate of soda/vinegar usually sorts it.
Are Moon Bottles suitable for fizzy drinks?
It is not recommended for these types of bottles to hold carbonated drinks, like soda water. This is because it could forcibly remove the lid upon opening.
Where are your products made?
We are a UK company, with our warehouse based in Stirling. All our bottles and mugs are manufactured responsibly in China.
Can I use my bottle for hot drinks like tea and coffee?
Yes. Our insulation is ideal for hot drinks. Just be mindful that it will keep them very hot for a long time, so take care when drinking and keep away from young children.
Will my bottle or mug sweat or form condensation?
No. The double‑walled vacuum insulation prevents condensation forming on the outside, even with ice‑cold drinks.
Can the silicone sprout be removed from the S2 bottle?
The silicone spout cannot be removed from the lid. All S2 bottles come with a straw cleaning brush which can be used to help clean the lid.
Use & Care
Are Moon Products dishwasher‑safe?
We recommend hand‑washing both bottle/mug and lid with warm, soapy water to maximise the life of the insulation and exterior finish. It is not recommended to put these types of insulated products in the dishwasher for cleaning as it could damage the insulation. The lids can go into the top drawer of the dishwasher.
How should I clean my Moon Product?
Rinse after each use and wash with warm water and mild washing‑up liquid (or bicarb). Use a bottle brush to reach the bottom and threads. Allow it to air‑dry, upside down with the lid off, preferably overnight.
How do I get rid of stubborn smells or stains?
Fill the bottle/mug with warm water, add a teaspoon of bicarbonate of soda or white vinegar, give it a good scrub with a brush and leave it to soak for a few hours before rinsing thoroughly. Repeat if needed.
Can I put my bottle/mug in the fridge, freezer, microwave or on the hob?
No to all of these.
- Fridge/freezer: the insulation means it won’t chill effectively, and freezing can damage the bottle.
- Microwave: metal must never go in a microwave.
- Hob/heat source: direct heat can damage the vacuum insulation and exterior.
Is it safe to put milk or juice in my bottle and mug?
Yes, but do not leave dairy or fresh juice sitting in the bottle for long periods, especially in warm conditions. Always wash thoroughly after use.
Sustainability & Materials
Are Moon Bottles environmentally friendly?
Using a durable, reusable bottle and mug greatly cuts down on single‑use plastic. Our products are designed to last for years, and stainless steel is widely recyclable at end of life. For each product sold we contribute to both a UK tree planting project and ocean cleanup.
Are Moon Bottles BPA‑free?
Yes. All parts that come into contact with your drink are BPA‑free and food‑safe.
Stainless steel is recyclable. At the end of your bottle’s life, check local recycling guidance for metal recycling facilities in your area and remove any non‑metal parts first.
Orders, Delivery & Returns
Where do you deliver?
We deliver within the UK only.
How long will delivery take?
Standard UK delivery usually takes 2 - 3 working days and is shipped by Royal Mail 48-hour tracked. There is the option to select Royal Mail 24-hour tracked. Delivery times will be confirmed at checkout.
Can I return or exchange my bottle?
Yes, provided it is unused and in its original packaging and returned within 30-days from purchase. For personalised items, returns may be restricted unless there is a fault.
What if my bottle arrives damaged or faulty?
Contact us as soon as possible with your order number and photos of the issue. We’ll arrange a replacement or refund in line with our warranty and returns policy.
Personalisation, Bulk & Corporate Orders
Do you offer engraving or personalisation on Moon Bottles and mugs?
Yes. We offer personalisation on selected Moon Bottles and mugs, so you can add a name, initials or short message. Personalisation is done in-house to ensure a high‑quality, permanent finish.
Can I place a bulk or corporate order for Moon Bottles and mugs?
Yes. We can supply bulk orders and corporate gifts, including branded Moon Bottles and mugs with your logo or custom design.
Whether you’re kitting out a team, organising an event or looking for sustainable corporate gifts, complete an online enquiry form for a tailor-made quote.