Payment

We accept payments from all major Credit Cards, Paypal, Apple Pay and Google Pay
 

Shipping & Delivery Times

We ship out all orders via Royal Mail Tracked Delivery.
After placing your order, you will receive an email confirmation of your order.
Once your product has been sent, you will receive another email with a tracking code so you can see the current status of your shipment. 

NON-PERSONALISED:

- All orders containing only non-personalised Moon products placed before 2.30pm on Mon-Fri will be shipped the same day and usually arrive the next working day.
- All orders containing only non-personalised Moon products placed after 2.30pm on Mon-Fri will be shipped out the next day and will usually arrive within 2 working day
- Royal Mail delivery times may vary, especially during peak periods.

PERSONALISED:

- Delivery times for any orders containing personalised Moon products will be shown on Checkout. 
- All personalised orders are processed on Thursdays and 95% of the time will arrive the following Saturday.
- Royal Mail delivery times may vary, especially during peak periods.
 Returns

We accept returns for any non-personalised products within 30 days. You must return items in their original packaging and in the same condition as when you received them. Send us an email here to arrange your refund. Personalised product are non-refundable. However, if the reason for your return is based on a faulty product, your purchase will be covered under the lifetime guarantee. 

FAQ:

What does 'lifetime guarantee' mean?
It means that if you have a problem with your Moon Product or it has not met your expectations, you can contact us via email here and we will find a resolution. If you're still not happy, we'll offer you a replacement bottle.
Is accidental damage or general wear & tear covered?
Unfortunately we can't cover general wear and tear on the product or accidental damage in a lifetime guarantee. 
How do I return my Moon Product?
Please get in contact with us directly here and we will take it from there.