Item Personalization

Item Personalization

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*** This is a hidden product used by Product Personalizer. You can modify everything except Price and Product availability . Use app settings to change the Price. More details : https://productpersonalizer.com/how-options-with-costs-are-displayed-in-the-cart-checkout

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Payment

We accept payments from all major Credit Cards, Paypal, Apple Pay and Google Pay

Shipping & Delivery Times

Estimated delivery dates are shown when selecting your delivery option.

Upon placing an order, you can select from either:

Fast Delivery - Royal Mail 48-hour Tracked – (2 - 3 Working Days)

Free Fast Delivery – Royal Mail 48-hour Tracked (2 - 3 Working Days) – *Spend over £49*

Extra Fast Delivery – Royal Mail 24-hour Tracked – (1 – 2 Working Days)

After placing your order, you will receive an email confirmation of your order.

Once your product has been dispatched, you will receive another email with a tracking link so you can stay updated.

All orders are shipping by Royal Mail Tracked Delivery. Royal Mail delivery times may vary, especially during peak periods.

Returns

We accept returns for any non-personalised products within 30 days. You must return items in their original packaging and in the same condition as when you received them. Send us an email here to arrange your refund. Personalised product are non-refundable. However, if the reason for your return is based on a faulty product, your purchase will be covered under the lifetime guarantee.

FAQ:

What does 'lifetime guarantee' mean?

It means that if you have a problem with your Moon Product or it has not met your expectations, you can contact us via email here and we will find a resolution. If you're still not happy, we'll offer you a replacement bottle.

Is accidental damage or general wear & tear covered?

Unfortunately we can't cover general wear and tear on the product or accidental damage in a lifetime guarantee.

How do I return my Moon Product?

Please get in contact with us directly here and we will take it from there.

We offer a lifetime guarantee on all our products. This means that if your Moon product stops functioning as it should, at any time, send an email through to us here along with proof and we'll arrange for a replacement product or a refund.

If you also want to return a product for any reason, get in contact with us and we'll make it as simple as possible to do so.

We put customer satisfaction over everything, so we always want to know how we can improve for you. Please let us know.